Analytics Dashboard

Comprehensive insights into complaint management

Total Complaints

2,547

+12% from last month

Resolution Rate

89.0%

+3% from last month

✓

Avg Resolution Time

3.2 days

-0.5 days improvement

Satisfaction Score

4.6/5

+0.2 from last month

★★★★★

Complaints by Department

Water Supply645 complaints
Resolved: 57889.6% resolution rate
Electricity523 complaints
Resolved: 48793.1% resolution rate
Sanitation412 complaints
Resolved: 38994.4% resolution rate
Roads & Transport398 complaints
Resolved: 35689.4% resolution rate
Public Health289 complaints
Resolved: 26792.4% resolution rate
Others280 complaints
Resolved: 19067.9% resolution rate

Monthly Trend

Jan
180
165
Feb
220
210
Mar
195
185
Apr
240
225
May
210
200
Jun
185
175
Submitted
Resolved

Complaint Heatmap by Area

Top Areas by Complaint Volume

Sector 15
89 complaints
Green Park
67 complaints
Market Street
54 complaints
Highway Road
43 complaints
Residential Zone A
38 complaints
Severity Legend
High (80+ complaints)
Medium (40-79)
Low (0-39)

Geographic Distribution

Interactive Map Placeholder

Complaint density visualization